How a top SaaS org increased survey response rates by 1700%

 

All-hands meetings are one of the most common and ways to make sure everyone on the team is aligned across an organization--but how do you the message landed?

Email surveys are one of the most common ways leaders gauge the response to all-hands meetings, but with low participation rates, it can be difficult to know if the message resonated or fell flat.

In an attempt to incrementally increase the response rates on their post-all-hands survey, one organization experimented with ditching email for a more modern, contextual approach. They used Polly to send their post-all-hands survey directly within Slack. 

The message was delivered across the org instantaneously, and results started rolling in.

With no other changes to their feedback gathering strategy, the response rates did in fact increase… by 1700%.

 

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