Billing FAQs

How is an active user calculated for the Pulse Survey plan?

Pricing for the Pulse Survey plan is $4 per active user, per month. Active user is defined as a participant across any of your pulse surveys (any poll or survey that is recurring). So if you have three pulse surveys with a total of 15 active participants, you would be billed $4*15 = $48/month. 

 

We’ve included a price calculator to help you calculate your monthly cost prior to signing up, but note that it is just an estimate and may not reflect your actual invoice that is charged based on actual usage. 

 

Will I get an email invoice every month?

Yes - Stripe will automatically email you an invoice every month before you get automatically charged. 

 

How do I view my past invoices + future invoices?

Once you have subscribed, you can find your subscription information under the same Subscription tab. It will show you your activity, how many respondents you are billed for, as well as past and upcoming invoices. 

For your billing history, we also give you the option to download any past invoices for your records.