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Billing and Payments

Upgrading your account

On the free plan, you’ll notice that there are plenty of opportunities to upgrade to a paid plan if you so choose to. Either the Upgrade button at the top next to your account, or any of the tooltips, alerts, and banners scattered throughout your web dashboard. From there, you’ll be redirected to the Upgrade page that shows what your current plan is, and what the paid plans are..

Once you’ve chosen the appropriate plan, you’ll be redirected to the Checkout page where you’ll be prompted to enter in your credit card and billing information as per usual. Once you have confirmed your purchase, you will be charged and sent an email confirmation of your subscription. Regardless of your subscription renewal (either month-to-month or annual), you will get charged on the same day every recurrence. So, if you upgraded to the Team Plan on January 15th on a month-to-month plan, you will get charged on the 15th every month.

Payment options

We accept all major credit cards for billing, and you can use your credit card for any of the plans. In the case of a large annual subscription, we can send an invoice as well for qualifying teams – just let us know if that is your preference. Credit cards are however, required for monthly plans.

Do you offer discounts for educational institutions and non-profits?

We do! Just send us an email to contact@polly.ai and we’ll get a special discount sorted out for you and your team.