Are you measuring the performance of your Service Desk agents?

Polly makes it incredibly easy to collect customer feedback at scale in Slack, where your team works best.

Polly for JSD

How it works

Polly for JSD_ How-it-works (2)

Ticket closes

An issue has just been resolved within Jira Service Desk which triggers the CSAT survey to send to your customer.

Collect feedback in Slack

With just a one-click poll in Slack, your customers provide a constant feedback loop on how you're servicing them.

Consume and take action

Track how your team performs over time: you can drill down by department, individual employees, or issue data.

Deliver a much better service experience with informed feedback

Service desk feedback

Built for an intuitive Slack experience

With a native Slack look and feel, there's no barrier or friction for your customers. CSAT surveys delivered directly in Slack results in unparalleled response rates (75-90% on average) compared to traditional web or email based CSAT surveys.

Supercharge your team's efficiency

With a comprehensive dashboard customized to measure your team’s service desk health, you’ll have actionable data on your service quality so you can iterate and improve, and can quickly identify what your team's areas of strengths and weaknesses are.

4 - Setup in minutes

Set up in minutes, not weeks

Your time is valuable, and we make it easy for you to focus on what truly matters by having a ridiculously simple set up process. In just a few clicks, your CSAT survey workflow will be up and running in no time.

Other Features




Filter & Sort


Sampling Size


Trend Analysis


Detailed Issue Data