Are you measuring the performance of your Service Desk agents?
Polly makes it incredibly easy to collect customer feedback at scale in Slack, where your team works best.
How it works
An issue has just been resolved within Jira Service Desk which triggers the CSAT survey to send to your customer.
Collect feedback in Slack
With just a one-click poll in Slack, your customers provide a constant feedback loop on how you're servicing them.
Consume and take action
Track how your team performs over time: you can drill down by department, individual employees, or issue data.
Deliver a much better service experience with informed feedback
Built for an intuitive Slack experience
With a native Slack look and feel, there's no barrier or friction for your customers. CSAT surveys delivered directly in Slack results in unparalleled response rates (75-90% on average) compared to traditional web or email based CSAT surveys.
Supercharge your team's efficiency
With a comprehensive dashboard customized to measure your team’s service desk health, you’ll have actionable data on your service quality so you can iterate and improve, and can quickly identify what your team's areas of strengths and weaknesses are.