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Subscription Management FAQs

Here's all the information you need to change and manage your Polly for Teams subscription.

Subscription & Billing FAQs

How can I manage my account?

If you have an active subscription, everything you need to manage your subscription can be found in the Polly Dashboard. This can be accessed by:

1. Clicking the Polly icon on the left-hand side of your Teams (under Chat, Teams..etc). You may also need to click the overflow menu (the three ...) to find Polly.

2. Click Dashboard

3. Then under your account drop-down → Account SettingsBilling & Plans.

 

This will bring up a screen that looks like the below, from here we’ll go through the different options have for managing your subscription.

update-polly-plan

How do I upgrade/downgrade my subscription?

Clicking on “Change Plan” will allow you to upgrade or downgrade your subscription. You can change to a higher response level plan (e.g. from 500 to 2500) or add/remove additional licenses. For upgrades, we will automatically bill you the prorated amount up front, and then on your next billing cycle, we will charge you the full amount moving forward. 

 

For downgrades, we will credit you the difference on your next billing statement. You will still have access to your current plan until the end of the billing cycle, at which point you will thenl be downgraded to the selected plan and/or license(s). 

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How do I cancel my subscription?

You can cancel your subscription from the same Billing & Plans page on the Polly tab. Here, we ask that you provide some reasons for your cancellation, and confirm the cancelation by hitting the ‘Cancel Subscription’ button. Similarly to upgrading and downgrading your subscription, you will have full access to your subscription until the end of your billing cycle. 

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Can I move from monthly to annual or vice versa? 

This functionality is not yet supported in the subscription plan changes, but we’re more than happy to make this change for you. Just contact our support team at contact@polly.ai and we’ll get it taken care of. 

 

Do you offer refunds?

Generally, we do not offer refunds for subscriptions. If you believe you purchased a subscription in error, you may reach out to our support team within 48 hours of your subscription purchase to request a refund. 

 

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