Slack | Polly Help Center

Quickstart & FAQ

Quickstart FAQs & Guide

New to Polly? Some quick tips and links to get started and send out your first poll in Slack

Written by Alexandra Carlee
Updated this week

Installation & troubleshooting

How to install Polly, and what to do if you're running into issues installing or using Polly.

Written by Alexandra Carlee
Updated this week

User roles

An explanation of the differences between authors, analysts, and regular Polly users.

Written by Alexandra Carlee
Updated this week

Why am I no longer an admin?

An explanation of why we removed admins from all Polly plans

Written by Alexandra Carlee
Updated this week

Limited responses

An explanation of why teams on the Free plan are limited to a preview of 10 responses

Written by Alexandra Carlee
Updated this week

How do I rename my bot?

Change the Polly bot name to something else of your choice

Written by Alexandra Carlee
Updated this week

Free plan limitations

On the Free Polly plan, there are some limitations around authoring controls, results, and features.

Written by Nhi Nguyen
Updated this week

Free Trial FAQs

Have questions about the free Business trial? We've got answers.

Written by Alexandra Carlee
Updated this week

Security FAQs

We care deeply about your data and privacy: here are some answers to our FAQs on our security practices at Polly.

Written by Alexandra Carlee
Updated this week

Performance & Analytics Monitoring FAQs

How we approach performance & analytics monitoring, and what we do with your data

Written by Alexandra Carlee
Updated this week

Creating Polls and Surveys

Creating Polls

How to create single-question polls in Slack in just a few clicks

Written by Alexandra Carlee
Updated this week

Creating Surveys

How to create multi-question surveys on the Polly web app, as well as some advanced options that come with authoring on the web

Written by Alexandra Carlee
Updated this week

Different question types

On the free plan, you have 5 different question types to choose from, and 8 on paid plans.

Written by Alexandra Carlee
Updated this week

Voting and commenting in Slack

How to vote and comment on your colleague's poll or survey in Slack

Written by Alexandra Carlee
Updated this week

Audience selection

What options are available for selecting the audience that receives the poll or survey

Written by Alexandra Carlee
Updated this week

Advanced options

Poll creation comes with a handful of useful advanced options such as anonymity, scheduling, hiding results, multi-vote, and more.

Written by Alexandra Carlee
Updated this week

Yes/No polls

How to create a super quick, super simple yes/no poll in Slack.

Written by Alexandra Carlee
Updated this week

Limited polls

Limited polls are posted in DMs or private channels Polly is not a member of, and have limited functionality compared to regular polls.

Written by Alexandra Carlee
Updated this week

Deleting, sharing, reminding and other controls

How to close, delete, and send a reminder in Slack, and different options for sharing your results to your colleagues.

Written by Alexandra Carlee
Updated this week

Published poll or survey options

How to resend, reopen, or save a published poll/survey as a template.

Written by Alexandra Carlee
Updated this week

Editing a published poll or survey

How to edit your published poll or survey, and the limitations that come with editing a current poll or survey.

Written by Alexandra Carlee
Updated this week

Recurring Polls or Surveys

Recurrence FAQs

Questions about the difference between recurring polls, recurring surveys, and pulse surveys? We've got answers.

Written by Alexandra Carlee
Updated this week

Creating Recurring Polls

How to create recurring single-question polls right in Slack in just a few clicks

Written by Alexandra Carlee
Updated this week

Recurring surveys and trend history

How to create recurring surveys from the Polly web app, and view your trend history for your recurring series

Written by Alexandra Carlee
Updated this week

Historical results for recurring polls & surveys

By default, we show your trend history (paid plans) or the latest poll/survey in your recurring series - here's how to find older instances

Written by Alexandra Carlee
Updated this week

Deleting, disabling, or editing recurring polls and surveys

How to stop, remove, or modify your recurring polls and surveys in Slack or on the Polly web app

Written by Alexandra Carlee
Updated this week

Organizing Your Results

Filtering your results feed

Find the results you need by filtering your dashboard to show you your favorites, tags, recurring, or pending polls and surveys.

Written by Alexandra Carlee
Updated this week

Favorites and Tagging

Organize your poll and survey results by starring your most important surveys, or adding tags to separate different types of results.

Written by Alexandra Carlee
Updated this week

Templates

Template library

Differences between your template library and Polly's global template library, how to use a template, and other FAQs.

Written by Alexandra Carlee
Updated this week

Editing, deleting, duplicating and sharing templates

Templates make it easier to send out common surveys while saving time. Here's how you can edit, delete, duplicate, or share templates.

Written by Alexandra Carlee
Updated this week

Advanced Analytics

Exports

Exporting your poll results makes it super useful for deeper insights, and pushing to your dashboard of choice.

Written by Alexandra Carlee
Updated this week

Demographics

How to upload a demographics file, and how that information is used for Polly

Written by Alexandra Carlee
Updated this week

Applying filters to results

Splice and dice your data with filters for more insight into exactly how your team responds to your poll or survey

Written by Alexandra Carlee
Updated this week

Creating a Crosstab

Guide to using cross-tabulations for surveys and under what conditions you are able to create a crosstab

Written by Alexandra Carlee
Updated this week

Workflows

Workflow Quickstart & FAQs

Got questions on workflows or not sure where to begin? We've got you covered.

Written by Alexandra Carlee
Updated this week

ServiceNow Incident Resolution

How to connect Polly to your ServiceNow instance to set up an Incident Resolution workflow with Polly.

Written by Alexandra Carlee
Updated this week

Triage Channel Feedback

How to set up a Polly workflow for automated Slack triage channel feedback.

Written by Alexandra Carlee
Updated this week

JIRA Sprint Retrospective

How to set up a Polly workflow for automated sprint retrospectives in JIRA with Zapier.

Written by Alexandra Carlee
Updated this week

Polly for JIRA Service Desk integration

How to install the Polly for JIRA Service Desk integration and set up your first Polly workflow.

Written by Alexandra Carlee
Updated this week