Slack User Roles

Polly’s paid plans come with various roles for users.

Author: authors are roles granted to users on Agile, Leader and Pro Polly plans.  They have access to advanced authoring controls, more question types, better analytics, and the ability to collect responses from larger audience sizes.

Analysts*: Analysts have access to the results and data created by authors. They are able to dig into the data, and export results.  In order to view results, Analysts need to be granted access to a survey, poll, or recurring set explicitly by the author.  Analysts do not have access to create their own

*Analysts roles are only available to users on Legacy plans.

Users: If you are not an Author or an Analyst, then by default you are a user. User’s have the ability to send unlimited one-off polls with unlimited audience sizes. They also have access to recurring polls and multi-question surveys, however, they are limited to viewing just the first 10 responses on each survey.

Adding authors/analysts (Team or Business plans)


If you’re on either the Team or the Business plan, it comes with additional seats that you can assign to other people on your workspace. To do so, you’ll need to click on your Polly account in the top right-hand corner of your dashboard.

Next, click on Users & Permissions. Here, you’ll see that as the payer, you are automatically designated as an Author. You can elect to change to an Analyst, or remove yourself if necessary. From the user drop down, you can select the appropriate team members or start typing to find the person you’re looking for.

Once you’re all done adding them as authors and analysts, just hit the Done button. And that’s it!

Swapping out author seat on Agile, Leader and Pro Plans

As the person that purchases a Polly license, you are the owner of the Author license by default — and we will show you who currently owns the author license. But if you purchased the license on behalf of someone else, you can easily switch your license to someone else in your workspace.




To do so, you’ll follow the same steps as above – just click on Users & Permissions under your Account. Instead of the additional drop-down to specify whether the user is an author or an analyst, you will only need to select the appropriate user from the user list drop-down. You can start typing to search for a user if they do not appear in the drop-down. Once selected, just hit Assign.

Do note that once you have transferred your Author license to someone else, you will lose your premium survey privileges that come with the Individual plan. However, this is easily reversible if need be.