The response limit is per user, per month. 

For users on the free plan, that means that each user can accumulate a total of 1,000 responses per month. 

A response is counted as a "completion" of a survey – so I have completed a total of 4 surveys in a month, that is counted as 4 surveys. 

We do not count responses to individual questions within a survey as unique responses. An example would be if I filled out a 5 question survey, I am only counted as one response and not 5 responses. 

Not to worry, you won't be affected at all by the new pricing! We will still support your legacy plan, and now offer even greater customization and flexibility if you need to make changes to your plan. 

If you decide to switch to the new plans, we're more than happy to make that arrange. Please reach out to our support team at contact@polly.ai 

We support billing by invoice with net 30 payments, but only for annual agreements for larger custom plans. Please get in touch with us at contact@polly.ai if you prefer invoicing.

If you are on any of the self-serve plans – Agile, Leader, or Pro – we require a credit card to be on file, where you will be automatically billed at the end of the monthly billing cycle. Following the standard checkout procedure will allow you to add a credit card on file.

You can cancel your subscription at any time, and you will have access to your plan features until the end of the current billing period.

To cancel, we ask that you please reach out to contact@polly.ai or on our live chat to get the process going. We typically have a response time of up to ~6 hours and can get it processed ASAP. To ensure you won't get billed, please reach out at least 48 hours before your next due date.

If you'd like to pause your subscription, please reach out to us and we'll get it taken care of.

Yes, one-off polling with no restriction on responses is available to all users regardless of your subscription.

With your author license, you will have access to premium features that correspond to your paid tier, but others will be limited to the free polling functionality.

Yes - you can purchase up to 3 licenses on either of the self-serve plans. 

If you need more than 3, or you'd like to get a team-wide license with admin control & oversight, please contact us for a quote. 

We're more than happy to complete a security questionnaire for customers considering an Enterprise plan. We can also make available reports from our most recent 3rd party security audit and pentest, upon request.

For customers considering a Free or any of the individual licensing plans, please refer to our security overview page. You can also reach out to our support team if you have a couple of questions around Polly's security practices that aren't covered by the security page.

Yes, we do! We offer 50-75% off for eligible educational institutions and non-profits.

Eligible Educational institutions:

• Non-profit educational institutions
• Accredited primary, secondary, and tertiary institutions 
• Student groups from any of the above 

Eligible non-profit institutions must hold a valid charitable status with either the IRS (in the United States), a local tax service/charity commission, or a local TechSoup Global partner.

If you believe you qualify, please fill out this form and we will get back to you with a coupon to use at checkout (you can start a free trial to get full access while you wait).