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Internal Help Desk

Transform your helpdesk CSAT

Transform your helpdesk CSAT

Resolve issues faster right in Slack with Polly

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Transform IT CSAT

Gauge internal customer satisfaction and improve the level of service your team provides with a quick, automated polly. Fill gaps and make a business case for resources with real-time data.
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Expedite support ticket feedback

Send a quick polly automatically the second a help desk ticket closes to ensure you capture the most relevant feedback. Gather data from stakeholders and support team members automatically and in context.
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Connect your favorite tools

Link Polly’s API with the tools and processes you rely on daily to provide an excellent help desk experience for your organization. Bridge the gap between the technology you manage and the people who use it.
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Track and improve ticket escalation

Gather actionable primary data on the human side of the ticket escalation process and learn where you can improve efficiency and satisfaction for your support team and for end users.
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Peer feedback

Great work deserves to be recognized. Find out which members of your team are going the extra mile for colleagues and internal clients.
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Polly is a win-win for us. Employees love it, and the data Polly generates helps us continuously improve the service we provide our employees.

Anne Aviles

Director, IT Service Delivery

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Polly is a win-win for us. Employees love it, and the data Polly generates helps us continuously improve the service we provide our employees.

Anne Aviles

Director, IT Service Delivery

Integrations

Polly integrates with best-in-class IT help desk software to automate repetitive workflows.

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Connect your JIRA Service Desk or Service Now

Connect your JIRA Service Desk or Service Now

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Trigger a polly in Slack

Trigger a polly in Slack

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Capture insights in Slack or Microsoft Teams

Capture insights in Slack or Microsoft Teams

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Analyze trends over periods

Analyze trends over periods

Say goodbye to forms and surveys

Get a demo