Polly for Microsoft Teams Pricing

The response limit is per user, per month. 

For users on the free plan, that means that each user can accumulate a total of 1,000 responses per month. 

A response is counted as a "completion" of a survey – so I have completed a total of 4 surveys in a month, that is counted as 4 surveys. 

We do not count responses to individual questions within a survey as unique responses. An example would be if I filled out a 5 question survey, I am only counted as one response and not 5 responses. 

A participant is someone that responds to a survey. In our plans if you see "up to 50 participants" that implies that the survey is limited to 50 unique survey participants per survey.

The response limit is applied on a per survey basis, not across an entire month, or series. 

We offer additional participants at a small cost, which you can select during check-out.

If you're currently on a plan that is not listed here, we will continue to either support your legacy plan, or move you to the new plans based on which makes the most sense for your business. 

Please reach out to our support team at contact@polly.ai if you have any additional questions around this, and we'd be happy to assist.

Yes - if you'd like to purchase multiple subscriptions for other people on your team, you can either do so during check-out, or under your Account Settings if you already have an existing subscription. 

Do note that we will charge you up-front for the additional licenses and it will be added to your subscription, regardless of whether the seat is provisioned to a user or not. 

Yes, you can! 🙌 

During the check-out screen, you can click on the Have someone pay for me tab which will generate a link to the invoice that you can then send to your manager, procurement, or accounting/finance. 

When the invoice is paid, the purchaser will be made the subscription owner so they can manage billing and licensing. You will be the designated license owner and have access to the features and functionality included in the plan. 

We support billing by invoice with net 30 payments, but only for annual agreements for larger custom plans or the Enterprise plan. Please get in touch with us at contact@polly.ai if you prefer invoicing.

You can cancel your subscription at any time, and you will have access to your plan features until the end of the current billing period.

To cancel, we ask that you please reach out to contact@polly.ai or on our live chat to get the process going. We typically have a response time of up to ~6 hours and can get it processed ASAP. To ensure you won't get billed, please reach out at least 48 hours before your next due date.

If you'd like to pause your subscription, please reach out to us and we'll get it taken care of.

Yes, we do! We offer 50-75% off for eligible educational institutions and non-profits.

Eligible Educational institutions:

• Non-profit educational institutions
• Accredited primary, secondary, and tertiary institutions 
• Student groups from any of the above 

Eligible non-profit institutions must hold a valid charitable status with either the IRS (in the United States), a local tax service/charity commission, or a local TechSoup Global partner.

If you believe you qualify, please fill out this form and we will get back to you with a coupon to use at checkout (you can start a free trial to get full access while you wait). 

We're more than happy to complete a security questionnaire for customers considering an Enterprise plan. We can also make available reports from our most recent 3rd party security audit and pentest, upon request.

For customers considering a Free or any of the individual licensing plans, please refer to our security overview page. You can also reach out to our support team if you have a couple of questions around Polly's security practices that aren't covered by the security page.