Save over 60% with Annual!

The Standard plan starts at $19/license, which means that a single license will unlock access for the license owner, and they will be able to take advantage of the features and functionality available to them. Anyone else in your Teams tenant, if not on a subscription, will effectively be on the Free plan.

The response limit is per user, per month. For users on the free plan, that means that each user can accumulate a total of 25 responses per month. A response is counted as a "completion" of a survey – so if I have completed a total of 4 surveys in a month, that is counted as 4 responses. We do not count responses to individual questions within a survey as unique responses. An example would be if I filled out a 5 question survey, I am only counted as one response and not 5 responses.

If you're currently on a plan that is not listed here, we will continue to either support your legacy plan, or move you to the new plans based on which makes the most sense for your business. Please reach out to our support team at contact@polly.ai if you have any additional questions around this, and we'd be happy to assist.

Yes - if you'd like to purchase multiple subscriptions for other people on your team, you can either do so during check-out, or under your Account Settings if you already have an existing subscription. Do note that we will charge you up-front for the additional licenses and it will be added to your subscription, regardless of whether the seat is provisioned to a user or not.

We support billing by invoice with net 30 payments, but only for annual agreements for larger custom plans or the Enterprise plan. Please get in touch with us at contact@polly.ai if you prefer invoicing.

You can cancel your subscription at any time, and you will have access to your plan features until the end of the current billing period.

To cancel, you can follow the instructions listed here to cancel your subscription. 

If you'd like to pause your subscription, please reach out to us and we'll get it taken care of.

Yes, we do! We offer 50% off for eligible educational institutions and non-profits.

 

Eligible Educational institutions:

• Non-profit educational institutions
• Accredited primary, secondary, and tertiary institutions 
• Student groups from any of the above 

 

Eligible non-profit institutions must hold a valid charitable status with either the IRS (in the United States), a local tax service/charity commission, or a local TechSoup Global partner.

 

If you believe you qualify, please fill out this form and we will get back to you with a coupon to use at checkout (you can start a free trial to get full access while you wait). 

We're more than happy to complete a security questionnaire for customers considering an Enterprise plan. We can also make available reports from our most recent 3rd party security audit and pentest, upon request. For customers considering a Free or any of the individual licensing plans, please refer to our security overview page. You can also reach out to our support team if you have a couple of questions around Polly's security practices that aren't covered by the security page.