Recommended Plan

Pro Plan + Workflows Add-On

Starts at $7,500 / year

Perfect for IT departments of all sizes looking to power up their Slack productivity with custom workflows

Includes: 

  • 1 author license
  • API + webhooks configuration
  • IT CSAT workflow
  • Help desk integrations available

Schedule A Call

IT Solutions

Get a full line of visibility into your IT Helpdesk’s performance with a fully automated and managed CSAT workflow in Slack

Understand your return on investment on new tools you roll out to your workforce with automated software NPS workflows

All the customization your heart desires to connect to the tools and data to build a truly powerful custom feedback workflow

Get a pulse on the health and performance of your IT team

API

Connect to your favorite tools without any additional overhead

Power up your team’s productivity by connecting to some of the tools you love and use everyday – ServiceNow, Jira ServiceDesk, Zendesk, and more – with little to no set up cost.

Workflow-Example

Real-time aggregate insights into IT process efficiencies

We arm you with the tools you need to measure the effectiveness of your IT programs and initiatives, with trend analysis, segmentation, filtering, and more, so you have the full picture on what’s working, what’s not, and where to improve.

admin dashboard

More oversight and control over your processes

As a Slack admin, you care a lot about admin oversight over the tools your workforce uses day in and day out. Polly empowers you to manage your workspace’s productivity how you see fit with granular permissions, activity reports, and much more. 

Recommended Templates

  • IT CSAT

    JSD CSAT-1

    Know how your IT Team is serving and resolving customers' needs.

    Get instant feedback on your help desk's performance with automated customer satisfaction surveys delivered directly to your customer in Slack whenever a request is solved.

    Connect to your tool of choice – Jira Service Desk, Service Now, or Zendesk – we support them all. 

  • Support Ticket Feedback

    Support ticket feedback

    Get a sense on how well your support teams are improving their customer’s overall experience.

    As your team resolves tickets in Slack with JIRA Service Desk, ServiceNow, or any of the many internal help desk integrations, you can now collect instantaneous feedback on the quality of the support without breaking context

  • Slack Adoption NPS

    Slack adoption NPS-1

    Get feedback on your organization's adoption of Slack

    Measure how likely participants are to promote the new adoption of Slack as a communication tool.

    Designed to be moldable to any new software tool, you can get a quick pulse on how your team feels about the new software. 

  • Slack Deployment Feedback

    Slack deployment follow up-1

    Get feedback on your organization's adoption of Slack

    Gauge the excitement of your organization about the new use of Slack as a collaboration tool.

    Applicable to tools beyond Slack - you can effectively measure your organization's adoption in real-time, giving you the right insights to improve or course-correct.

 
  • IT CSAT
  • Support Ticket Feedback
  • Slack Adoption NPS
  • Slack Deployment Feedback

IT CSAT

JSD CSAT-1

Know how your IT Team is serving and resolving customers' needs.

Get instant feedback on your help desk's performance with automated customer satisfaction surveys delivered directly to your customer in Slack whenever a request is solved.

Connect to your tool of choice – Jira Service Desk, Service Now, or Zendesk – we support them all. 

Support Ticket Feedback

Support ticket feedback

Get a sense on how well your support teams are improving their customer’s overall experience.

As your team resolves tickets in Slack with JIRA Service Desk, ServiceNow, or any of the many internal help desk integrations, you can now collect instantaneous feedback on the quality of the support without breaking context

Slack Adoption NPS

Slack adoption NPS-1

Get feedback on your organization's adoption of Slack

Measure how likely participants are to promote the new adoption of Slack as a communication tool.

Designed to be moldable to any new software tool, you can get a quick pulse on how your team feels about the new software. 

Slack Deployment Feedback

Slack deployment follow up-1

Get feedback on your organization's adoption of Slack

Gauge the excitement of your organization about the new use of Slack as a collaboration tool.

Applicable to tools beyond Slack - you can effectively measure your organization's adoption in real-time, giving you the right insights to improve or course-correct.

Do you know how your IT team is performing?

Get continuous insights into the effectiveness of your IT processes today

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