Get a sense on how well your support teams are improving their customer’s overall experience.
As your team resolves tickets in Slack with Zendesk, ServiceNow, or any of the many internal help desk integrations, you can now collect instantaneous feedback on the quality of the support without breaking context.
Use this as a template to send off to your customer at any time via Direct Message (default configuration), or as a starting point to collect overall support ticket feedback from a channel on a recurring basis.
- How was the quality of the support that you received?
- How would you rate your overall experience?