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Using Polly in a Private Channel

Private channels are those which have a lock sign 🔒 next to them. When creating a Polly in a private channel through the /polly command, you will be alerted that Polly is not part of this channel.

In order to run a Polly in a private channel, it first needs to be added to the channel. This can be done in 3 different ways:

  1. Shortcut menu:
    Use the ⚡️ icon to open the shortcut menu, search "Add apps to this channel" and Add Polly from the list. If Polly is already added then instead of "Add", "View" will appear against it.
    slack-shortcut-menu

  2. Add apps:  
    Use the Add an App option by going into the Integrations options in the channel's details. 

    slack-adding-an-app

  3. Using commands:
    a. Type /invite @polly command & select Polly in the private channel chat where you want to send it.

    invite-polly-in-slack

    b. Type @polly command into the private channel chat & invite Polly by clicking "Invite Them".

    slack-mention-polly

    💡 If you want to send polly in a public channel then adding or inviting Polly to the channel isn't required, just make sure that the Polly app is installed in the workspace & you should be good to go. Here's a quick guide on it

     

    Did everything & yet the private channel is not appearing in the Audience? Reach out to us at contact@polly.ai and we'll make sure we solve it for you!