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Response Limits Explained

An explanation of each plan's response limits and what they mean

Quickstart & FAQ

What do the limits mean?

With the free plan, you now have access to the majority of Polly’s functionality, and are only limited by the number of responses that you can collect for the pollys that you send. For the free plan, this limit is set at 25 responses per sender, per calendar month. For the Standard plan, this is set to 500 responses per sender, per month. For the Pro plan, this is set to 1,000 responses per sender, per month. Unused responses do not roll over. 


What counts as a response?

A response is counted as a completion of a polly that you have sent, regardless if it’s a single question polly or a multi-question polly. For example, if I have a 10 question polly, and 29 people have completed the polly, that is counted as 29 responses.  

Additionally, if the same user responds to several pollys within a month, they are all counted as an individual response. So if I respond to a daily standup two days in a row, that is counted as two responses. 


Help! What happens if I exceed my limit?

For free users, if you hit or exceed your limit before the calendar month is over, you will not be able to create any additional pollys until the following month and the response limit has been reset to 0. You will still have access to all the results for pollys that you have created for that month. 

Users can still freely respond to a polly that has been sent even if the response count is greater than 25. Here's an example: I currently have 10/25 responses used for the month, and I send out another polly. If I exceed 25 total responses for the month, I will not be able to create another polly, but can still collect responses for open pollys. That means that the 26th (and more) response will not be blocked.

For paid users, if you hit or exceed your limit before your next billing period (when your subscription auto-renews) then you will get a warning message from Polly but you will still be able to create and collect responses. 

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