Customer Data Security and Privacy

We care deeply about your data and privacy 💙 Here are some answers to your frequently asked questions about the security practices along with how to uninstall or delete the Polly app.

What security practices or certifications does Polly have?

Polly has the following:

  • SOC2 Type1 and Type2 certifications
  • EU/US Privacy Shield Certified
  • GDPR/CCPA Compliant
  • Annual 3rd party pentest and audits conducted
  • Business Continuity and Disaster Recovery Plan

📝Read more about the security features: www.polly.ai/security

How do you use my team’s data?

Data generated through Polly by your team is only used to enhance your team’s services – to provide you and your team the ability to view, collect, and analyze polly results. For more details, please refer to our privacy policy.

Data Deletion Policy 

Policy requires that a workspace admin or primary owner submits the request. Please have one of your admins or primary owners submit the request and we’ll take next steps from there.

⚠️Note: Once we process your deletion request, your organization’s data will no longer be retrievable. If you re-install Polly your organization’s usage will start anew.

How do I remove the Polly app from my MS Teams account? 

You can uninstall/remove/delete the Polly app just like any other app in MS Teams. Here's a step by step guide from MS Teams on how to go about this. If you are on the paid plan then removing the Polly app will not automatically cancel the subscription, you will have to cancel it from your Polly Account settings as per the instructions mentioned here or reach out to Polly support.

Privacy & Security FAQs

🔎Can't find what you're looking for? Here's a consolidated list of all the privacy and security FAQs with Polly for Microsoft Teams. 

📝 SOC 2 reports may be requested via security@polly.ai. Potential customers can reach out to sales@polly.ai for more information.