Recurring Surveys & Trend History

Configuring your Recurring Survey

Use the /polly survey  command, or navigate to the authoring page to begin creating a recurring survey.  A recurring survey works just like a regular survey, except that it is sent to the audience, on a repeating schedule.

From the survey authoring page, fill out the form with all the questions and options you’d like.  Make sure to toggle the Recurring Survey option under Survey Type.  Once you’ve enabled that, you’ll also need to choose the frequency, and when you want it to go out.  If you choose weekly, starting on Thursday 9/28 at 1pm, then it will continue to run every Thursday at 1pm.

You also have the opportunity to configure automated reminders.

configure-reminders

Creating a Rotating Pulse Survey*

When configuring your recurring survey, you will have the option of making the survey rotating. In the above example, that means that if you configure a 10 question survey and set it to rotate on a weekly frequency, every week Polly will take one question (in the order of creation) and send only that, to the audience.

This allows for lightweight feedback collection while mixing up the questions you ask. A good use case for this feature, is to take quarterly or yearly employee engagement surveys, and break them up into bite-size single question chunks. This lets you collect continuous feedback, and lets you evaluate those results over time.  

*Recurring surveys and rotating pulse survey features, are only available to users on a legacy paid plan, or users on the Surveys, Pro, or Enterprise plan. Learn more

Trend history for Recurring Polls/Surveys

Tip: you can filter your dashboard to just recurring polls/surveys for a less cluttered view.

Note: Trend history is only available for Polly teams on the legacy Team or Business tier,
or the Surveys plan and higher. If you are on Free, or the legacy Individual plan or the Agile plan, then Trend History view is not accessible in your dashboard.

In your recurring series overview dashboard, the default view for ongoing recurring polls or surveys is a trendline of the responses collected thus far, and their averages.

trendline

For multiple-choice recurring polls/surveys, you'll see different lines graphed for each of the options.

analytics graph

If you have a recurring NPS poll, then it will also include the NPS score in the details.

And for surveys (multi-questions), it will default to a trendline for the first question, but you can toggle back and forth between questions to see the trend history.