Signal, Not Noise: How AI is Reshaping Internal Comms

A candid conversation on what happens when AI enters the internal comms toolkit from speeding up content creation to risking message dilution. How can teams use AI to work smarter without losing the trust and authenticity that drives engagement?

This Polly roundtable, featuring internal communications expert Carolyn Clark and Polly's co-founder and CEO Bilal Ajazi, dives into the multifaceted role of AI in internal communications. The discussion addresses the critical challenge of rising above the digital "noise" and strategically using AI to enrich communication, not just overload it. The key takeaway is to use AI as a tool to amplify your impact and efficiency while ensuring that authentic, human-centered communication remains the priority.

The panelists share practical strategies for harnessing AI to tackle prevalent internal communications challenges.

Highlights from the discussion include:

Personalized Communication: Utilizing AI to tailor messages to individual learning preferences and consumption capacities, thereby increasing the relevance and impact of your communications.

Audience Simulation: Leveraging AI to anticipate how different employee segments might interpret a message, which helps in identifying and mitigating biases in your communication.

AI as a "Sparring Partner": Using AI tools to critique and refine your work, helping you to identify weaknesses and improve the clarity of your message before it's sent.

Embracing the Learning Curve: The panelists emphasize that we are all at the beginning of the AI journey and encourage a mindset of curiosity and experimentation with different AI tools to discover what best suits your needs.