FreshWorks Studio is one of Canada’s fastest growing companies, specializing in designing and developing elegant and highly functional mobile and web apps for startups, enterprises, and the public sector. FreshWorks is headquartered in Victoria, British Columbia, Canada, but its team of 80+ innovative problem solvers includes analysts, consultants, designers, developers, and other technology professionals hail from across the globe.
Each member of the team brings unique perspectives to work with them, and this diversity of culture and talent helps build new transformative digital experiences every day. Nominated as Viatec’s Employer of the Year, FreshWorks builds remarkable teams and never misses an opportunity to bring their people together.
The team already hired over 16 new members in the early months of 2021, and has many job openings to fill to keep up with its growth over the last year.
We met with Anastasia Peplinski, Shannon Parker, and Desmond Brisbin from the FreshWorks team to learn how they use Polly to help build an engaging employee experience and stay true to FreshWorks’ unique culture.
In 2018, FreshWorks was growing at an extraordinary pace. The team needed a simple, direct way to gather feedback, check in on employees throughout their journey, and track changes and trends.
As Slack users, it made perfect sense to find a tool that wasn’t just integrated, but woven directly into the platform. In searching for that ideal tool, FreshWorks found Polly.
“After looking at the features, we knew Polly was the perfect fit for us. We built everything from scratch and happened to pick the right tool from the start.”
With Polly, the FreshWorks team found numerous ways to improve current processes and implement new ones.
“Before we used Polly, our ‘solution’ to all the above was to informally collect notes on conversations that were happening. We would bring those up in different meetings, and see if there were common themes. Unfortunately, this made it easy to discard data that we did not agree with, or fail to check back up on concerns to see if things had improved.”
“Having an avenue for informed decisions was key. Polly is now a huge part of our culture.”
FreshWorks employees as a whole found that being able to answer directly in Slack made giving meaningful feedback manageable and seamless.
Shannon Parker and Desmond Brisbin from the FreshWorks People Operations and Growth teams remarked on a few of their favorite features as well:
As a global team, FreshWorks remains dedicated to promoting equity, diversity, and inclusion. Polly helps amplify FreshWorks’ diverse collection of voices in their Equity, Diversity, and Inclusion (EDI) initiatives.
Quarterly anonymous pollys gather quantitative and qualitative data on how employees understand EDI, issues they face, and solutions they'd like to see.
”Traditionally those in the office (face-to-face) had the opportunity to provide feedback directly to leadership and have it actioned. Polly enables international and remote team members to provide feedback and be heard equally.”
Pulse surveys help the FreshWorks team solicit and gather feedback from individuals who otherwise may not feel comfortable speaking up. Rather than asking in aggregate, they found that asking a direct question to individual team members earned higher response rates.
FreshWorks strives to improve lives and empower people through technology and innovation, and that effort begins with the team. They shared some ways Polly helped to bring those voices forward and build feedback seamlessly into its culture and employee experience.
From small things like finding out we needed another coffee pot in one of our kitchens, to implementing company-wide 360 feedback, Polly gives us the ability to make informed decisions based on primary data.
With a global team distributed across 19 countries, the FreshWorks team has lots of experience with remote work. To help other distributed teams, they shared some of their top tips for building culture, strengthening communication, and fostering engagement.
As the FreshWorks team continues to grow and scale, Polly has been right there with them. At Polly, we’re excited to work and grow with innovative, creative, and driven teams like FreshWorks.