Integrations currently supported

Zendesk
Jira Service Desk
servicenow

How it works

Help Desk
Ticket Closes

Ticket closes

A ticket has just been resolved within Service Now, Jira Service Desk, or Zendesk, which triggers the survey to send to your customer.

Collect feedback in Slack

Collect feedback in Slack

With just a one-click poll in Slack, your customers provide a constant feedback loop on how you're servicing them.

Consume and take action

Consume and take action

Track how your IT department performs over time: you can drill down by department, individual employees, or ticket tags.

Revolutionize the way you collect feedback on IT support tickets

Built for an intuitive Slack experience

Built for an intuitive Slack experience

With a native Slack look and feel, there's no additional overhead and results in unparalleled response rates compared to existing legacy solutions.

Improve your team's efficiency and impact your bottom line

Improve your team's efficiency and impact your bottom line

With a comprehensive dashboard customized to measure your team’s service desk health, you’ll have a better understanding of your users’ pain points and whether your IT team is making the right investments.

Set up in minutes, not weeks

Set up in minutes, not weeks

Your time is valuable, and we make it easy for you to focus on what truly matters by having a ridiculously simple set up process.

Other Features

Exports

Exports

Filter By Metadata

Filter By Metadata

Sampling Size

Sampling Size

Trend Analysis

Trend Analysis

Attach Ticket Metadata

Attach Ticket Metadata

Measure the health of your IT Help Desk today

Let us help your team be more fulfilled, engaged, and challenged