Are you measuring the performance of your IT Help Desk?
Polly makes it incredibly easy to get a pulse on the health of your IT team all in Slack, where your team works best.
Integrations currently supported
How it works
A ticket has just been resolved within Service Now, Jira Service Desk, or Zendesk, which triggers the survey to send to your customer.
Collect feedback in Slack
With just a one-click poll in Slack, your customers provide a constant feedback loop on how you're servicing them.
Consume and take action
Track how your IT department performs over time: you can drill down by department, individual employees, or ticket tags.
Revolutionize the way you collect feedback on IT support tickets
Built for an intuitive Slack experience
With a native Slack look and feel, there's no additional overhead and results in unparalleled response rates compared to existing legacy solutions.
Improve your team's efficiency and impact your bottom line
With a comprehensive dashboard customized to measure your team’s service desk health, you’ll have a better understanding of your users’ pain points and whether your IT team is making the right investments.