Internal IT and Helpdesk App for Slack and MS Teams

Polly integrates with best-in-class IT help desk software to automate repetitive workflows.

Connect your JIRA Service Desk or Service Now

Trigger a polly in Slack

Capture insights in Slack or Microsoft Teams

Analyze trends over periods

question and answer tracking satisfaction with IT service

Transform IT CSAT

Gauge internal customer satisfaction and improve the level of service your team provides with a quick, automated polly. Fill gaps and make a business case for resources with real-time data.

comment form for leaving feedback for IT help desk

Expedite support ticket feedback

Send a quick polly automatically the second a help desk ticket closes to ensure you capture the most relevant feedback. Gather data from stakeholders and support team members automatically and in context.

icons showing integrations and connection lines

Connect your favorite tools

Link Polly’s API with the tools and processes you rely on daily to provide an excellent help desk experience for your organization. Bridge the gap between the technology you manage and the people who use it.

multiple choice service satisfaction question

Track and improve ticket escalation

Gather actionable primary data on the human side of the ticket escalation process and learn where you can improve efficiency and satisfaction for your support team and for end users.